Front of House Manager Jobs

© Big Rock Climbing Centres

Big Rock in Milton Keynes has a reputation for quality climbing and community spirit. We believe that everyone should have the opportunity to climb regardless of age or ability. Big Rock's climbing offer is designed around progression, with each facility providing a pathway from first experience to elite performance.

We are recruiting for a Front of House Manager with strong people management skills and a customer-focused outlook to join our team, based across two sites in Milton Keynes.

Reporting to the Operations Manager, the Front of House Manager is responsible for driving customer service standards, staff management and training, and presentation of the centres.

This is a permanent full-time position (although a part-time position will be considered for the right candidate) with a mixture of daytime, evening and weekend shifts required.


  • Recruit, train, develop and manage the front of house team ensuring all policies, procedures and standards are upheld
  • Strive for the highest customer service standards
  • Ensure a consistently high standard of cleanliness and presentation of the centres at all times
  • Provide effective performance feedback to the front of house team
  • Reception, café, and general centre work as required
  • Co-ordinate rostering of staff shifts, absences and holidays
  • Communicate clearly and regularly with the senior team and suggest improvements
  • Other duties as required

Essential Skills & Qualifications

  • Experience of leading, managing and developing a team
  • Excellent communication with a high level of interpersonal skills
  • Proficient IT skills and good organisation
  • Excellent organisational and time management skills with the ability to prioritise and manage a varied workload
  • Energetic, motivated and with a passion for customer service
  • Self-motivated with the ability to use own initiative and strong problem-solving skills
  • An outgoing and vibrant personality and genuine enthusiasm for working with people
  • Exceptional professionalism
  • Attention to detail with the ability to also see the big picture
  • An interest in climbing

Desirable Skills

  • Proficient in the use of Rock Gym Pro, Microsoft Excel & Word, Google Workspace
  • Valid First Aid certificate and Safeguarding certificate
  • A minimum of 2 years experience working within an indoor climbing environment

Hours and Benefits

  • 40 hours per week (full-time) although a part-time position will be considered for the right candidate
  • Shifts will include daytime, evenings, weekends and bank holidays
  • Paid training
  • Free climbing for you (plus a partner/family member after successful completion of probationary period)
  • 28 days holiday per year
  • Enrolment into company pension scheme
  • Staff gear discounts in the shop
  • Staff Socials


Starting salary in the region of £29,000 to £33,000 dependent on qualifications and experience.


Applicants should apply by sending a CV and covering letter to [email protected] stating the position you are applying for. The closing date for applications is 30th June, or sooner if we find the right person!

Salary: £29,000 to £33,000

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