We’re looking for a passionate and motivated individual to take the reins of our flagship centre in Brixton, South London.

The sense of community we have found in Brixton has been incredible and a major part of the role will focus on building on this already fantastic relationship with our loyal following.

Substation is far from just a climbing wall; we are a holistic lifestyle facility. In Substation you’ll find:

• state-of-the-art fitness and yoga studio
• treatment room
• class leading bouldering wall
• strength and conditioning, and cardio gym
• café serving freshly prepared food and drinks
• workspace with super-fast Wi-Fi

very soon we will be opening our brand-new dedicated kids area, The Wild, focusing on “the great indoors”

In fact, at Substation, you can work from the café, see an osteopath/physio, do a fitness class and go bouldering all in one day, hence that varied aspect of the role.

The role and responsibilities

• Overseeing the daily operations of the bouldering wall, including staffing, customer service, and facility maintenance.
• Creating and maintaining an efficient rota
• Developing retail targets and ensuring they are met
• Upkeeping excellent customer relations and service
• Responding to customer inquiries and resolve any customer service issues
• Maintaining a strong and enthusiastic spirit within the team
• Ensuring the safe and efficient operation of the bouldering wall, including enforcing safety rules and managing maintenance and repairs of equipment and facilities
• Fostering positive relationships with local climbing organizations, suppliers, and businesses.
• Building on existing community relationships
• Working in unison with marketing team

What we’re looking for in a candidate:

• “Can do” attitude
• Management experience in a leisure and/or hospitality environment
• Excellent leadership, communication, and interpersonal skills
• Ability to work flexible hours, including evenings and weekends
• Good I.T literacy (excel/word/google etc.)
• A passion for promoting positive lifestyle choices within a community
• Keen eye for detail
• Outstanding organisational skills

Substation Life

• Private Healthcare Package for all full-time employees
• All staff receive at least the London living wage
• Huge emphasis on staff wellbeing and progression
• Warm and welcoming environment
• 29 days annual leave, increasing by one day for every year worked (up to a max of 5)
• Scope to specialise in areas of personal expertise

The job is full-time (40 hours per week) with a salary of £40k - £50k, depending on experience.

If this sounds interesting, please send your cv to sam@substation.co.uk.