In reply to Jim Houghton:
From a few painful experiences including:
telling me in order to change the bearings (under warranty) on my hubs they would need to remove the hub from the wheel and then rebuild it
attempting to clamp my reverb seatpost to put bike on a service stand
being unable to resolve sticky brake calliper piston
I have come to the conclusion that Evans cycles should be avoided like the plague. The only reason I will let them touch my mtb is for warranty issues. I won't let them touch any of my other bikes.
I'm sure they have a few good mechanics/staff, but I would guess the good ones get out pretty quickly and find a decent lbs instead