UKC

Does anyone know if climbing helmet manufacturers will repair a helmet when the inside falls out. I've tried glueing it myself but it does not really work. I've never fallen on it so would have no other reason to replace it.

Thanks

In reply to rock_waif: don't be so tight. buy a new one. my brian is worth more than a couple of quid.

yorkshireman/scotsman

In reply to rock_waif: Doubt it as it is rated saftey equipment. If it's not that old (4/5yrs? Maybe slightly more) they might replace it though - or give you a discount on one. It would have been dangerous if it had done that half way up a multipitch for eg.

In reply to rock_waif:


Plastic surgery was the only answer for me when that happened.

Ands

In reply to The Great Pretender:

It's the principle of it y'know! Why buy something new when it could be repaired. Repair, reuse, recycle etc. Wastfeul git

Anyway I like it and don't want to get a new one.

In reply to Ands:

When what happens Ands?

In reply to The Great Pretender: Where can I get a decent brian from? all the ones I've had have been pretty useless.

In reply to The Great Pretender:
How is your Brian these days, is he still looking cute in his shorts?

In reply to rock_waif:
Is this a petzl elios by any chance??
Same thing happened to mine, i just kept using it though as the cradle holds it roughly in place, and the pressure from your head stops it moving at all once its on. Bit of a pain though, expected better from Petzl. Might be a batch fault i guess, cant fault it otherwise.
To the pretentious sod saying buy a new one, I bet your one of these people with more money than sense and a rack of all the shiniest new gear, who buys what the fashion magazines recommend rather than what might actually work well on the crag.
Malcolm

In reply to rock_waif: surely you'll be wanting this year's colours? the horror

In reply to rock_waif:

Just add it to the list you will be sending to Santa.

In reply to rock_waif: If it a design or manufacturing fault, I'm sure the manufacturer would be glad to replace it and inspect the helmet to see if a recall is justified. Contact them directly & see what happens

In reply to rock_waif:

hello are you sure it was glue you were using, why not use duck tape, and give it a custom airbush job..... sweet

In reply to Malcolm: Sme thing happend to my elios. I just use it anyway as the inside doesn't move much.

In reply to rock_waif:

Seems to be a common problem - the polystyrene inner has been rattling around loose in mine for ages. Duct tape will be the technology of choice to fix it as and when. I very much doubt the manufacturer will repair it - you could try and claim defective manufacturing though ?

In reply to GrahamD: friend of mine had this happen- took it back and got a new one. Manufacturers are usually very good about these things- as long as you havn't obviously driven over it or something.

In reply to vscott: did the shop give him a replacement there and then? do you need a receipt for that kind of thing, cos i cant even remember where i got mine?

In reply to vscott:

I'd be pushing my luck with my lid - rusty rivets and all !

In reply to rock_waif:

retired helmets make good hanging baskets in the garden.

In reply to neil_jj:

pmsl!!!

In reply to rock_waif:

I had a Camp startec which fell to bits. The glue melted in hot weather and the interior sort of slid out. Took it back and swopped it for an Elios.

In reply to Paul F:

Thanks everyone, it's a Camp StarTech. The inner actually fell out a few weeks after I bought it. I complained at the shop (Snow and Rock, it's nearby!). They said, tough, that's what happens to helmets. I was new to climbing so accepted it.

Anyway it's always stayed on but now the padding on the inside has also come off. I looked at some photos of last time I used it and you can see the inner peeking out the front of the helmet. It's ok now if I strap it on very tight but not too comfy. It is 5 years old, so I don't think they will replace it FOC.

I'll ask about getting it repaired by the manufacturers. The glue also has a load of twigs and sand on it, so I don't think I can do it myself. Otherwise I may have to shell out for a new one.

On second thoughts maybe I am being a bit tight on this one. How long are helmets meant to last?

Cheers my dears

In reply to rock_waif:
Don't know about the replacement times for climbing helmets but cycle helmets (expanded polystyrene) should be replaced within 5 years as they often get hairline cracks in normal use and therefore have a reduced effectiveness. If your helmet is a poly or hybrid lid you should probably replace it in that sort of time frame.

Ade

In reply to rock_waif: It is a known problem with these helmets. I believe Camp are aware of the problem. Slush and Rubble were taking the p*ss saying they wouldn't have it back, it is a manufacturing fault and should be replaced. I had one where the inside fell out straight away but still had to use it in Peru before I could get it replaced and the same as you got crap all over the glue. When I took it back to the shop they said that nearly all of the startechs they had sold had had a problem. I reckon you should kick up a fuss with the distributers and get it replaced and not tell them how old it is. Slush and Rubble were in the wrong, not you.

More information here:-

http://www.ukclimbing.com/forums/t.php?t=145429

In reply to Escher:

Hi

Thank you very much, great info! I have emailed them. I like your name for S&R

Cheers

In reply to rock_waif: That sounds like typical Slush and Rubble customer service. Find a better shop next time !

In reply to rock_waif:
I like your name for S&R

I prefere Snow & Frock, seems more appropriate this time of year with the ski gear.
Anyway, helmets should be the same as any other durable climbing kit, replace after 3 years usage or 5 years old, whichever is soonest. Ofcourse it it takes a major impact or sustains other damage then replace immediately. Though got to admit mines well over due replacement. Sounds like theres a definate prob with them, always worth talking with supplier, they all seem to take a very responsible attitude to such things and like to see happy customers.

In reply to soveda:

Most manufacturers will recommend retiring a helmet after 5 yrs, due to degradation of the plastic of the shell and nylon of the chinstrap.

The polystyrene shouldn't fall out. That's a manufacturing fault. Your retailer should have sent it back for you. The problem did occur with a few Elios's, and Petzl replaced every one that they got back.

If the retailer wont handle it, get the manufacturers contact details, and deal with them direct. You'll get much better advice, as they have their brand and products reputation at stake, rather than their monthly shop sales targets.

In reply to Escher:

A BIG thank you for your help.

The manufacturers have sent me a new replacement helmet today. I returned my dud helmet on Thurs and they promised a replacement by Christmas and have done it. Excellent customer service from a climbing manufacturer!

It also comes with a nice little bag for me to keep it in.

In reply to rock_waif:
just out of interest which manufacturer was it?

thanks
hamish

In reply to Hamish Dunn:

Camp.

Here are their contact details:

Allcord (the UK distributors for CAMP, Kayland, Millet, PAD & TSL)
http://www.allcord.co.uk

Getting to your Point,
Allcord Limited
Ilford Road,
Newcastle Upon Tyne,
NE2 3NX
England.
Tel: +44 0191 284 8444
Fax: +44 0191 284 1550
[email protected]