In reply to Joe G:
If cleaning and tweaking doesn't work you should be able to replace the zip. Either yourself if you have a little skill with a sewing machine, or you can send it back to the OEM. Possibly a dress repair shop would do it cheaper, not tried that myself.
My tent (a Vango Spirit - 3 hoop tunnel tent with side door) has a length of webbing that runs under the door to carry the tension when the door is open. I still always zip up before dropping the tent, or when tensioning/pitching. A major bugbear is that the door has two zippers on the same zip - one at the bottom that opens the door, and one at the top which goes all the way to the bottom but then can't release, leaving a triangular opening (it's hard to explain). When we had these tents at scouts people would go for the top zip as it is closer to the eye-line/easier to reach, they would then attempt to climb in through the partly opened door, inevitably tripping and destroying the zip or ripping the flysheet. My eventual solution was to sew the upper zipper so it couldn't move.
I don't buy the crossed pegs solution - too much faff, and zips fail when you close them, not from sustained tension. Geometries with unstressed doors would probably be best for zip longevity, such as the Terra Nova Quasar.
I think that overtensioning of modern tents is unavoidable because the fabrics get looser when wet, just when you need it to be tight. You therefore tension up when it rains, and in the morning sun your tent dries out and stretches. Canvas goes the other way (tighter when wet) which seems better. If anyone knows of a brand with dimensionally stable (moisture-neutral?) flysheet fabric I would be interested.