UKC

Distance selling regs?

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 Moacs 18 Jul 2021

I booked a van rental online on Friday.  Now need to cancel.

Am I entitled to a full refund under distance selling regs, or are they entitled to their "30% admin fee"?

Thanks

1
 Sans-Plan 18 Jul 2021
In reply to Moacs:

I’m not sure renting a van falls under distance selling regs, it will depend what the rental agreement states. I think distance selling is related to product is it not?

In reply to Moacs:

Distance selling regs not a thing any more. Consumer contracts regulations is the thing to read up on now.

Post edited at 22:07
 PM 18 Jul 2021
In reply to Moacs:

> Am I entitled to a full refund under distance selling regs

Not a lawyer, but my reading of the regs the previous poster pointed to, here

https://www.legislation.gov.uk/uksi/2013/3134/regulation/28/made

The “this cancellation stuff does not apply to” section, 28. (1) h), includes vehicle rental, so think you’re out of luck here.

Post edited at 22:42
 PM 18 Jul 2021
In reply to Sans-Plan:

> I think distance selling is related to product is it not?

This is what I thought too, but the CCR stuff I’ve just read covers goods & services, with some exclusions (vehicle rental being one exclusion)

 Martin W 18 Jul 2021
In reply to PM:

The Consumer Contracts Regulations 2014 have a wider scope than - and completely replaced - the old Distance Selling Regulations.

 PM 18 Jul 2021
In reply to Martin W:

Yep, as I said, I am now enlightened.

(…2013 is the date on the new regs, it appears, in effect from 2014)

Post edited at 23:22

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