In reply to Haighy: Here's some advice for the interview, my question were:
What good/bad service have you had at a shop?
Pretty basic answer.
What do you see a good shop?
Somewhere with a good range of product,
Good value for money- this doesn't mean cheap gear! It's means a good service helping you select the right product so you use the product, giving you good value for money etc.
A good shop will have good services too.
When have you given good service to customer?
When have you been unable to help a customer?
The manager asked me to compare to pairs of socks.
The manager brought a soft shell jacket and asked me to sell it to him,
I don't think he was looking at how I sold it but looking to see if I could identify what it was good for, when you wouldn't really wear it and the features of the jacket.
What customer does this store attract?
This store was in London, so wide range of customers often after a product that isn't technical, would you happy with that?
They do sell technical products would you happy with selling those?
What is your weakness, I openly answered that ski/snowboard gear as I don't have a clue when it come to that market area! So be truthful as they will soon help you if you get the job.
Hope this info helps, any questions just ask,
As for the tnf- is it a tnf store or is it attached to Ellis brigham there are both I work for an Ellis brigham north face store,