JOBS: Duty Manager and Centre Staff required

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 ceri allen 29 Oct 2021

The Climbing Experience, Maidstone are hiring.  


We’re excited to be expanding our great team of climbers, coaches, setters and all-round friendly people. 


The Climbing Experience is an expansive and inclusive rock-climbing gym based in Maidstone, Kent.  At the core of our business is a desire to create a space for climbing that is accessible to everyone. The G13 Bouldering Gym is at the heart of the centre, while our Fun Wall auto-belay park creates room anyone and everyone can experience climbing. We place a high value on being a friendly community who welcome climbers of all ages at whatever level. We just love climbing and get psyched when we see people enjoying themselves and pulling hard.  


As the business continues to grow, we have opportunities in a number of areas. (Full-time, Part-Time and flexible hours available)  


Duty managers - responsible for managing the centre during a shift, making sure that customers are looked after and that the centre runs smoothly. Good communication and organisational skills are crucial to excelling in this role. Being a keen climber with coaching or setting experience is definitely an advantage.  

Route-setters - we are keen to find someone to join our in-house setting team. Experience setting boulder problems is a huge positive, but more importantly, you will need to be a strong climber, able to consistently climb f7A / V6 and above. Training and ongoing support will be provided with opportunities to go and visit other centres and to climb at varied places from time to time included as part of the role.    

Coaches - we are looking for passionate climbers who want to coach and develop the skills, physical strength and mental attitude to be a better climber. You will be asked to get involved in coaching adults through a program of targeted structured sessions and kids for NIBAS and squad. You must have experience of coaching to a high standard and climbing related qualifications would be looked upon favourably. You will need to demonstrate how you would deliver safe, engaging, motivating and effective coaching sessions.  

For the right candidate, there are opportunities to take on a full-time mixed role, inclusive of both coaching and/or setting/duty manager responsibilities. 

As part of the selection process, we may ask you to demonstrate your experience by climbing with us or running a short coaching session.  You will need to be enthusiastic and have a great attitude. Staff at TCE are asked to demonstrate our values of personal responsibility, continuous improvement, teamwork and open, honest communication.  


Benefits include (but certainly aren't limited to) free climbing and generous cafe and gear discount in our shop.  


In the first instance, drop an email with an intro letter to  

We want to know why you love climbing, where you’ll fit into our team, and any relevant experience you have in previous positions.  

We're excited to be growing our team and we're looking for a dynamic and motivated individual to take on the role of Duty Manager within our expanding team. As a Duty Manager you will be responsible for the smooth running of the centre, from managing staff to ensuring floorwalking is completed as scheduled the duty manager ensures all day-to-day tasks are completed to excellent standard.  Full time and part time/flexible positions available. (18+ only)

Your responsibilities will include but not be limited to: 

  • Guiding and mentoring junior staff and take an active role in quality assurance across the centre. 
  • To providing climbing sessions that meet our high standards 
  • To providing excellent customer service: in person, by phone and via email/social media 
  • Communicating with the senior team to ensure and improve the smooth running of the climbing centre and business 
  • Working efficiently on reception driving sales, dealing with customer bookings and general administration 
  • Proactively dealing with cleaning, Health & Safety, maintenance and other vital centre duties 

Essential skills 

  • Friendly approachable manner 
  • The ability to work independently and as part of a team 
  • Drive sales to potential customers 
  • Problem-solving attitude 
  • Competent computer skills 
  • A passion for climbing 

Desirable skills 

  • Experience in a management or leadership role 
  • Experience of a climbing environment 
  • First aid qualification 
  • Climbing related qualifications 

We are also looking to expand our staff team with new Centre Staff, with flexible hours available. (18+ only)

Responsibilities of the Role:

  • To instruct a variety of sessions from school groups and coaching to NIBAS and Fun Wall sessions. 
  • To work reception as required including cash handling 
  • Ensure the highest levels of customer service and safety are maintained at all times and that The Climbing Experience is well represented. 
  • Take on additional responsibility dependent on experience. 
  • Instruct to a high standard as required. 
  • Be professional, approachable and friendly at all times. 
  • Be flexible and available to work evenings and weekends as required. 

Essential Skills. 

  • Excellent verbal and organizational skills. 
  • Ability to use own initiative and solve problems. 
  • Enjoy working as part of a team whilst being an enthusiastic self-starter. 
  • Passionate about climbing and awareness of industry trends. 
  • Excellent customer service skills

Desirable Skills. 

  • Experience within a climbing environment 
  • Climbing related qualifications 
  • First aid qualifications 
  • Coaching experience 

To apply, please send an CV and one-page covering letter to

Applications close 19/11/2021

Interviews commencing 22/11/2021

Find out more

 Red Rover 18 Nov 2021
In reply to ceri allen:

What's the salary?

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