So I was looking at my helmet today and I noticed the foam in the back is cracked straight through. It is a new style Elios no more than 2 years old. It has never taken any big hits, but has been reasonably used but not abused. When not in use it sits on top of my wardrop so hasn't been damaged laying around the house.
Has anyone else had this problem? I am going to attempt to send it back to Petzl on Monday. Anyone experienced their customer service on a 2 year old lid? Am I expecting too much for them to do something with it, or will they just say "general wear and tear"?
In reply to JoshOvki: These styles of helmet are inherently fragile which is a bit ironic considering what their purpose is. My Petzl Meteor III is full of dents which I think have been caused by flight baggage handlers and has a nail sized hole in the rim. I have no idea where that came from. I won't be buying another, there is something a little disconcerting about having to take so much care with something that is meant to protect your head.
In reply to JoshOvki: Sorry I pictured the wrong helmet in my mind. These new Petzl Sirocco helmets look good. I tried a mates on the other week. I looked like a tangerene on a stick but you hardly know you are wearing it and I understand that it is designed to take multiple hits. I'm waiting a little longer in the hope that Petzl have "upped the game" for other manufacturers.
In reply to JoshOvki: Mine has done the same. Can't say I'm too bothered about it though as I'm happy that it will still do it's job. The Elios is a tough helmet, mine lives on the outside of my pack and has had a lot of abuse.
In reply to JoshOvki: looks to me like typical damage done whilst the helmet is in or on a rucksack with weight in it and then put down causing stress to the outside rim of the foam part of the helmet.
In reply to JoshOvki: It does look like it's been squashed while in a sac. I've seen a couple damaged like that. I destroyed an Edelerid Multisport helmet in a yak load last year. Despite what I thought was excellent and bombproof packing.
In reply to goose299: I was very annoyed on the way back when I saw loads of snowboarders carrying theirs. On another trip I witnessed one party get through the gates with a rope but a couple of gates away theirs was confiscated. These days I don't take any chances and almost everything goes in the hold.