We are looking for a Duty Manager, on a full-time contract, to join our passionate and welcoming crew at Substation Macclesfield. 

Ideally candidates will have a background in customer service, front of house and account management, with a passion for people and community. 

KEY RESPONSIBILITIES

Please note this role is split 50% on Duty Manager responsibilities and 50% on Community Engagement responsibilities  

Daily responsibilities: 

• Carrying out opening and closing checklists 
• Checking in climbers and yoga customers 
• Front of house duties including taking orders, serving food and drinks 
• Making coffee and other drinks produced in house 
• Working with the kitchen to ensure customers orders are taken and presented in a timely and professional manner 
• Clearing and cleaning tables after every customer with disinfectant spray 
• Centre check every hour 
• Answering the phone to customers 
• Checking and responding to answer phone messages 
• Responding to emails and social media 
• Restocking of display fridge 
• Represent Substations core values while interacting with customers and networking with partner organisations 

Management responsibilities: 

• Opening / closing the centre. Ensuring all start up and close down operations are completed 
• Provide regular updates of day to day centre operations to the General Manager 
• Responsible person in case of an emergency 
• Deal with and rectify customer complaints 
• Deliver the training and signing off of new staff under the direction of the General Manager 
• Maintains all records and training 
• In the event that no General Manager is present assumes the role of Duty Manager with the exception of the advanced duties 
• The authority on all disputes, if the General Manager is not present 
• Aid in the training of new staff under the direction of the General manager 
• Be First Aid at Work trained 
• Advanced fire and safety trained 
• Ensuring the weekly, fortnightly and 4 weekly deep cleaning rota is carried out day to day 
• Assisting in delivering high standard events 

Community Outreach responsibilities:  

• Account managing existing relationships with schools, youth groups and local companies 
• Seeking new customers through promoting Substation using phonecalls, emails and visits to schools, youth groups and local companies 
• Keeping the CRM database up to date with all communications and tasks 
• Supporting staff behind the desk with providing important information about each booking 
• With direction from Head of Community Outreach, create resources to promote Substation out in the community 
• Promoting Substation at local markets and fairs

OTHER INFORMATION

• DBS check needed 
• 40 hours per week - mixture of days evenings and weekends 
• Role split 20 hours working on the desk (front of house) and 20 hours working on community outreach 
• Driving License and access to a car is essential  

REQUIRED EXPERIENCE

• 1+ year Supervisor or Duty Manager experience 
• 1+ year Hospitality, or Front of House experience 
• 1+ year Account Management, or Sales experience 

PERKS

• Unlimited free climbing 
• Discounted food and retail 
• Free hot drinks 
• Free fitness and yoga classes (2 per week) 
• Private healthcare 

Hours: Full time, Permanent 
A mixture of days, evenings and weekends 

Salary: Dependant on experience 
£11.00 - £11.75 per hour, plus K.P.I bonus 

HOW TO APPLY

If you think you'd fit the bill, then please email your CV & cover letter to lisa@substation.co.uk.