About Rhino Boulder

Rhino Boulder recently opened its doors in Bromley and the reception and feedback from everyone who has visited so far has been very positive!

The centre houses an exceptional bouldering facility with some of the best boulders in London (we are biased yes!). We have a small retail area, a fully equipped gym / training area, and a beautiful café-bar overlooking the climbing area.

Our aim is to use the comprehensive facilities we have, to create a welcoming and inclusive environment where the local community can get together, have fun, and share their passion for climbing.

As we continue to grow, we are looking for a dynamic, forward-thinking, and passionate leader to join our team and help us implement our vision and make this place as awesome as we want it to be.

Role Overview

Our Centre Manager will play an integral role in the centre and be one of the biggest contributors to the success and growth of the business. You will be spearheading a team of around 15 employees, including 3 Duty Managers. Our CM will lead with pride and inspire the entire Rhino Team by taking a hands-on approach in ensuring the highest level of service is relentlessly maintained in all areas the business.

You will be responsible for managing all operations in the centre and will help us build and drive a team capable of upholding our company values and high standards throughout.

One of your biggest responsibilities will be to create an atmosphere for the community to enjoy, and a working environment in which our staff will thrive.

The CM will be the face of Rhino and will be a key reference point for all visitors and staff. You will be required to oversee the training of the staff to ensure the team is knowledgeable and confident in all operations in the centre.

The position will be permanent and full time (40 hours per week) and will require flexible working to ensure all business needs are met. This will include daytime, evening, and weekend shifts.

Key tasks and responsibilities include

Oversee all day-to-day operations, including but not limited to:
HR & Staffing:

• Identify business staffing needs
• Recruitment
• Staff training and development of the team
• Scheduling + rota + time management
• Performance management

Sales:

• Overall performance of business to drive and achieve agreed KPIs
• Create sales strategy and drive growth
• Cost control and managing resources

Marketing:

• New business + outreach
• Social media
• Activity schedule + events
• Community and local business relations

Front of House:

• Customer service
• Booking management
• Reconciliation
• Retail management
• Café offering and service standards

Safety

• Health & Safety + Risk Assessments
• Facility maintenance
• Enforce code of practice and ensure all safety standards are met

General

• Quality control in all areas of the business
• Opening and / or closing the centre
• Help covering shifts / sessions / other jobs when required
• Oversee the route setting team to ensure best quality boulders

Essential Skills and Personal Attributes
We are looking for a strong leader with previous management experience who is focused on building solid relations with both the staff and our loyal customer base. Rather than us listing all the other generic things you would see in a typical job advertisement like ‘excellent time management, ability to problem solve, clear communicator’ etc, we would like you to tell us why you would be a good leader for our team! Please include this in your cover letter.

Desirable Skills and Personal Attributes

• Previous climbing centre and instructing role
• Route setting experience
• Instructor qualifications
• First Aid Certificate
• DBS
• Previous experience working in a café / hospitality
• Working with kids / adults / groups
• Personal training experience

Salary + Holiday Entitlement

• Starting at £33,000 + bonus, based on skills and experience
• You will be entitled to 28 days paid holiday per calendar year (inclusive of bank holidays)

Perks

• Free climbing
• Fun, inclusive, and supportive working environment
• Access to free or subsidised coaching / instructor qualifications
• Internal growth and career development opportunities available
• Flexible working
• Industry discount from various suppliers
• Café discount

How to Apply
If you think you have what it takes and are excited about the role you could play in our team, please get in touch and send your CV to info@rhinoboulder.co.uk with a cover letter explaining why you think you are a good fit for this role.

Deadline: Sunday 25th February 2024

Equal Opportunities
In an ideal world all candidates will be climbers and have a background in the climbing industry, however, we also trust there are some very suitable candidates out there who don’t but are keen and willing to learn. Furthermore, research suggests that women, people of colour and people with disabilities are less likely to apply to jobs unless they meet every single qualification. At Rhino, we are dedicated to building a diverse, inclusive and authentic workplace. Therefore, if you're excited about this role but your past experience doesn't align perfectly with every skill / attribute / qualification in the job description, we still encourage you to apply.

Closing Date: 25th February