We are seeking a dynamic, enthusiastic and qualified Climbing Instructor to join our team at 270 Climbing Park. This role is ideal for someone with a positive attitude and is passionate about climbing and the climbing community. You must be reliable, punctual and professional with strong customer service skills and a desire to continuously learn and adapt. You must be able to work independently and as a part of a team. You will be responsible for delivering climbing sessions, ensuring the safety of our customers, and supporting the smooth operation of our climbing facilities.
Between 20-35 hours per week. Includes evenings and weekends. P/T but with potential to pick up more shifts.
IN RETURN YOU’LL GET
Awesome working environment. Free climbing. Discounts on sessions, courses, parties, products and items from cafe. Commission schemes available. Training and development opportunities. Uniform. Pension. Envious side-eye from friends and family.
KEY DUTIES & RESPONSIBILITIES
Climbing Instruction
- Lead and instruct on National Indoor Climbing Award Scheme (NICAS) sessions.
- Provide engaging and effective climbing tuition for climbers of various skill levels.
- Ensure that all climbing activities are conducted safely and in accordance with the centre's safety protocols.
- Tailor instruction to suit individual needs and ensure each participant has a positive experience.
Main Floor Walker Duties
- Oversee the climbing area, ensuring customers are safe and following guidelines.
- Monitor climbers’ activity, offering assistance when necessary.
- Provide guidance and support to customers on how to use climbing equipment safely and effectively.
Customer Service
- Provide excellent customer service, offering advice, encouragement, and ensuring a welcoming environment for all climbers.
- Build rapport with customers to ensure they feel valued and supported throughout their visit.
- Address customer queries or concerns promptly and professionally.
Centre Operations
- Ensure the climbing centre is clean and well-maintained throughout each shift.
- Assist with day-to-day tasks such competency checks, maintaining equipment, and cleaning areas.
- Collaborate with team members to ensure the efficient running of the centre.
Professional Development
- Demonstrate a commitment to continuous learning and development, attending training sessions and improving climbing instruction skills.
- Stay updated with climbing techniques, safety practices, and industry standards.
YOUR QUALIFICATIONS, EXPERIENCE & SKILLS
Essential
- CWI qualification
- Passion for climbing and enthusiasm for sharing that passion with others.
- Excellent customer service skills and friendly, approachable manner.
- Strong communication skills, both verbal and written.
- Ability to work evenings and weekends.
- Good organizational and time management skills.
Desired
- Foundation Coach assessed with CWDI qualification awards.
- Experience working in a climbing centre or similar environment.
- First Aid qualification (if not already held, training may be provided).
PERFORMANCE MEASURED BY
- Annual appraisal
- Quarterly 1-1s
- Smiles on customers faces
ABOUT US
Set on the edge of the Cotswolds, in between Cheltenham and Gloucester, we have a range of indoor and outdoor aerial adventure activities. We’re home to one of the tallest and most challenging ropes course in Europe, we have one of the most comprehensive bouldering centres in the country, and, coming Summer 2025, we will be opening one of the biggest climbing gyms in the UK. As well as offering all of the fun of the Park, we also operate the largest mobile climbing wall hire business in the UK. With our fleet of walls and a mobile caving system too, we bring the excitement of adventure activities to public and private venues and events all over the country.
Having one of the best climbing gyms and activity centres in the UK doesn’t mean a thing without having brilliant people to look after it. Fundamental to the success of 270 Climbing is the people who make up our team. We want to attract the best calibre of people to build a team that delivers our various adventure activities, and ultimately, puts smiles on faces!
HOW TO APPLY
As a diverse employer we welcome applications from people of all backgrounds. To apply for this role, please either visit www.270climbing.com/about/jobs to download our Application Form (Pt. 1) or email us on: [email protected] and we’ll send you a copy.
When emailing your completed form please ensure sure you reference the job title in the subject heading, e.g. “Ref: Climbing Instructor”.
DEADLINE FOR APPLICATIONS
30 May 2025
INTERVIEWS TO TAKE PLACE
During May
START DATE
June 2025
Closing Date: 30th May
Salary: Competitive hourly wage with potential for growth opportunities
Comments
Why hasn't the salary been added to the advert? If it's so competitive then surely you can tell us all what it is...?
There is no obligation for a company to state salary details in a advert. If you think all job adverts on UKC should, then perhaps contact UKC directly and request this as a policy.
Perhaps there should be. I feel it's rude and disrespectful to people's time if they get through the process only to find out the salary is lower than expected. The company has set out their requirements and expectations, why not tell people one of the important aspects of the job - the salary...
Company: Hello, we would like to purchase some of your time.
Employee: Alright, how much are you willing to pay for it?
Company: I can’t tell you that!
Employee: ?????
I essentially agree with you, but ultimately it's up to the company to state it voluntarily, or for UKC to have a policy that says salary must be stated in all job adverts. If you (and others) feel that strongly about it, then contact UKC with your concerns as I feel that we are in danger of annoying the advertiser and/or UKC if this thread continues in this vein - see my recent 'Boulder' thread...