Aftersales Manager at MBC

Aftersales Manager at The Mountain Boot co ltd

A challenging and varied role in the outdoor industry with world class brands and a dynamic team

Working Monday-Friday hours negotiable but around 8.30-4.30, based in our Wallsend distribution centre, you will be responsible for

  • Processing, assessment and actioning of product returns from both end consumers and retailers.
  • Communication to consumers and retailers on your course of action.
  • Negotiating more than satisfactory outcomes with end customers
  • Documentation, monitoring and reporting of returns/ trends and liaising with suppliers on this data.

In addition to the above core role, being based in our customer service teams office, you will also be involved in

  • Customer service/ basic sales and order processing enquiries.
  • Technical support for end consumer and retailer.
  • Management of company test pool

Ideal candidates will have

  • A strong background and passion for outdoor equipment, in particular footwear, packs and hardware.
  • Previous experience in retail / customer service
  • A dynamic personality, with a strong can do, will do mentality.
  • A desire and passion for service excellence
  • Ability to work under own drive and initiative, excellent prioritisation skills and telephone manner.
  • Proven track record to work in teams and be a strong team player.

The package

  • An attractive salary with annual review
  • Company pension scheme ( after six months successful probation)
  • Generous kit allowance and staff purchase scheme.

Aplications are aviable from our website so please visit or email
Completed forms should be submitted to Steve Roberts Managing Director by Friday 3rd Jan 2014.

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