Customer Support Administrator

© Tom Briggs

Premier Post: Customer Support Administrator

Join our team! We are a leading specialist Tour Operator and we are recruiting for a Customer Support Administrator to join our small and friendly office team based in Sheffield’s Kelham Island Quarter.

For 27 years, Jagged Globe has been at the forefront of organising mountaineering expeditions and courses, adventurous skiing and high-altitude treks. Our Customer Support team is core to what we do, and one of the reasons many of our customers travel with us year after year.

As a Customer Support Administrator you will be the first point of contact for our customers, therefore we are looking for an individual with excellent written and spoken communication skills who is focused, enthusiastic and has meticulous attention to detail.

Working closely with the other members of the team, your responsibilities will include:

• Answering customer enquiries by telephone and email
• Supporting our customers throughout their booking
• Monitoring our Live Chat system
• Keeping customer accounts up-to-date
• Collecting and processing payments
• Processing brochure requests
• Any general ad-hoc duties requested by the management team

Being able to manage a busy workload effectively and productively are important responsibilities of this role. Fluency in MS Office, especially Word and Excel are essential.

A passion for travel, adventure and the outdoors is an advantage as this role offers excellent opportunities to participate in adventurous activities all over the world.

Position: Full Time and Permanent
Hours of Work: Monday to Friday 9.00am to 5.30pm. You may be required to work some weekends, subject to ad hoc duties.
Salary on application

To apply, email your CV and covering letter to:
Stephanie Hopkinson
Jagged Globe
45 Mowbray Street
S3 8EN
0114 276 3322
Closing Date 13th July 2015

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