The Boardroom Climbing Ltd Wimbledon

Reception/Front of House

We are looking for enthusiastic and passionate individuals with high levels of customer service. As the first point of contact with customers this role is very important and has many facets. As such you need to be friendly, adaptable and reliable.

If you have some retail experience, have worked in hospitality or any other customer service role then we would love to hear from you. Although not essential, a passion for climbing, no matter how hard or easy you climb, beginner or crag rat, it may help.

Essential skills/Job Roles

• To provide exceptional customer service to all visitors of the bouldering wall.
• To provide a welcoming and safe environment for all visitors.
• Must have a flexible work schedule and be able to work one weekend day. Full time and possibly part time (min 16 hrs) positions.
• To deal with customer enquiries both face to face, over the telephone and via email.
• Efficiently and effectively operate the tills, computerised booking system and all other POS systems.
• To ensure the daily cleaning and safety checks of all areas of the wall are carried out according to recommended guidelines.
• Cleaning, general housekeeping and dishwashing when required.
• Greeting climbers and checking them in.
• Making hot drinks including cappuccinos, lattes etc.
• Creating invoices and emailing them out.

Preferred skills

• Be responsible for opening in the morning and if on a late, closing down and cashing up reception.
• Barista trained
• First Aid qualified

Desirable/Optional skills

• Duty manager experience
• Climbing wall qualifications: Indoor Climbing Assistant, Climbing Wall Instructor, Foundation Coach

Perks

• Free unlimited climbing (obviously) for you and one other.
• Climbing equipment, shoes and clothing at trade, and sometimes discounted trade.
• Free hot drinks.
• Paid breaks.
• Wellness programme.
• Industry standard holidays and pension contributions.

Please download and complete the application form, and email along with your covering letter explaining why you want to join The Boardroom Wimbledon, to work@theboardroomclimbing.com