UKC

Retail Product Expert - 36 hours Jobs

© Outdoor and Cycle Concepts group

Searching for your next adventure? Looking to join a growing company with great prospects? Then come and join one of the UK's largest outdoor retailers as a Retail Product Expert.

As part of the Outdoor and Cycle Concepts group, Cotswold Outdoor is joined by Snow + Rock and Runners Need to support outdoor enthusiasts by providing excellent customer service and a range of products from world leading brands, all whilst promoting and encouraging sustainability!

How will you make an impact?

As a Product Expert, you'll be working alongside like-minded people and our ever-growing customer base. Day-to-day you can expect to be:

  • Delivering a high level of customer service including resolving low level customer concerns
  • Providing customers with a range of specialist services such as boot fits, IMBOX, gait analysis etc
  • Developing and maintain your product knowledge and professional skills using our eLearning system and opportunities provided by our People and Product Development team
  • Delivering product training in store
  • Overseeing an area of the store including guiding colleagues on priorities and activities
  • Coaching colleagues on product-based selling skills using your expertise
  • Onboarding and mentoring new colleagues with regards to product knowledge
  • Performing key holder duties such as opening and closing the store
  • Ensuring a safe and compliant working environment by taking personal responsibility for health and safety and store policies and procedures

Please note this role is 36 hours per week working on a rota basis. You will be required to work some weekends.

You'll fit right in if you have:

  • A passion for providing excellent customer service
  • Experience managing a team
  • Strong organisation skills with the ability to multi-task
  • An in-depth understanding of outdoor products and equipment with a passion for camping and hiking
  • A drive for continuous improvement and development

What's in it for you?

Colleagues make a company, so we believe in offering a total rewards package that's more than just base salary. As part of the O&CC team you'll receive:

  • Base salary of £9.88 per hour (£8.01 for under 21's)
  • Bonus of up to £750 per annum (in proportion with hours worked)
  • 40-60% discount across our range of products
  • Up to 33 days holiday (in proportion with hours worked) with the option to purchase additional holiday
  • Company pension scheme
  • Access to Perkbox, allowing you to save money all year round. Whether it's supermarket savings or days out, the daily coffee or a summer holiday - there's something to suit everyone's lifestyle.

But there's more, for a full list of what we offer at O&CC check out our brochure here.

Applications from all genders and backgrounds are encouraged.

O&CC aims to be an inclusive employer, where difference is celebrated, respected and encouraged. We truly believe that diversity of experience, perspectives, and background leads to a better organisation for our employees and customers, creating a learning environment and organisational culture that leverage diversity, allowing us all to flourish and keep our business growing.

This advert may close early if sufficient applications are received.


For more information Find out more...


Support UKC

As climbers we strive to make UKClimbing the kind of website we would love to visit, with the most up-to-date news, diverse and interesting articles, comprehensive gear reviews, breathtaking photographs and a vast and useful logbook system. As a result, an incredible community has formed around the site - we’ve provided the framework but it’s you who make the website what it is today. If you appreciate the content we offer then you can help us by becoming an official UKC Supporter. This can be a one-off single annual payment or a more substantial payment paid monthly or yearly which includes full access to Rockfax Digital and discounts on Rockfax print publications.

If you appreciate UKClimbing then please help us by becoming a UKC Supporter.

UKC Supporter

  • Support the website we all know and love
  • Access to a year's subscription to Rockfax Digital.
  • Plus 30% off Rockfax guidebooks
  • Plus Show your support UKC porter badge on your profile and forum posts
UKC/UKH/Rockfax logo

Product News at UKC presents climbing, walking and mountaineering equipment posts that will be of interest to our readers. Please feel free to comment about the post and products on the associated thread.
Loading Notifications...
Facebook Twitter Copy Email LinkedIn Pinterest