In reply to Outdoorkatnap:
The Click up plus, is a very poor belay device, because it is very difficult to pay out smoothly. Really bad for when your partner is on the crux and wanting the comfort of not a lot of rope out, but when they move you need to pay out nice and quick and smooth.
I also have a Click up, which is great.
TBH I would say because I have heard other people have same issue that the Click up plus is not fit for purpose, but I assume most people assume user error.
Chuck it in the bin.