Just wondering how people view this. This week I have been on the wrong end of three shit customer service situations. I am not fussed about the three things now as eventually, after considerable hassle, they are resolved, all a long while after the original timeframe these organisations led me to believe it would take them to resolve them. They got me wondering why customer service iscso terrible in the UK.
To illustrate the variety of businesses involved, one involved a large refund from a phone provider, the second was to do with an order for outdoor stuff from what used to be a true climbing shop but is now on a par with Blacks (pretty obvious which company I am on about!) that they completely failed to feliver wighin their guaranteed timeline, and the third was a watch repair company.
Why is shit customer service so pervasive in the UK? Because we don’t like to complain, making companies lazy? Because the wages paid to customer service staff do not incentivise them to do anything more than just get through the day? Because in today’s competitive market place, companies knowingly talk bullshit to get people to use them?
Post edited at 15:42