Duty Manager at Boulders Cardiff West

Boulders has been operating a centre in East Cardiff since 2008 and will soon be opening a bouldering facility in West Cardiff near Culverhouse Cross. We're looking for some Duty Managers to join our West team.

Boulders is a vibrant and dedicated team whose mission is to:

"Give everyone the opportunity to enjoy the benefits the world of climbing has to offer and help them achieve their climbing goals, regardless of age, ability or background."

This is a 'whole of service' role. Working as part of a 3- or 4-person team you will be responsible for the delivery of our entire service to our customers. Working on a rota, the team will be required to ensure day to day operations happen, following and creating Standard Operating Procedures to ensure the safe and successful running of the centre. You will be supported by a strong head office team and manage a casual team of instructors and front of house assistants.

The role will involve:

• Dealing with enquiries and converting sales of facility use, equipment sales or café purchases.
• Ensuring the centre is clean and in good repair.
• Instructing, coaching or inducting sessions.
• Helping to deliver the product suite ensuring it lives up to the high standards of the Boulders brand.
• Helping to manage part time or casual employees' professional behaviour and morale.
• Opening and closing the facility, acting as a key-holder, and following standard operating procedures.
• Reporting and liaising with head office on a regular basis.
• Providing first aid and health and safety provisions.
• Stock and company equipment management.
• Assist with the organising, promoting, and running regular events that support and promote our community of climbers.

Requirements

Desired requirements:

• 2 years instructing experience.
• First Aid at Work.
• Foundation Coach Training.
• Experience with NICAS / NIBAS desirable but not essential.
• Track record of working without direct supervision and management.

Personal qualities:

• Self-motivated, hardworking, and able to deal with challenges.
• Happy working on your own to achieve outcome focused objectives.
• Able to work as a part of a team to achieve the centre's overall objectives.
• Have experience of working within a climbing centre in a supervisory role.
• Pro-active approach towards customer service with demonstrable experience of dealing with the general public.
• Practical knowledge of health and safety issues and their implications for the operation of a sports centre.
• Committed to providing high standards of performance.
• Broad knowledge of climbing best practice; current industry standards and experience of DIY / construction / maintenance.
• Organisational skills.
• Communication skills and reporting.
• Accountability and a proactive approach to when things go wrong.

Wage and benefits

• £21,000 - £23,000 per annum depending on qualifications and experience
• 28 days annual leave
• Help with CPD (continued professional development)
• Staff uniform offering
• Part Time roles may be available, please enquire