For Wild Country, consumer satisfaction and safety are key aspects as we develop and offer new products. Our development process includes strict standards and regulations which are followed to guarantee the highest possible quality.
This is the reason why Wild Country is conducting a voluntary recall of all "SUPERLIGHT ROCK" (code 40-RSL) and "SUPERLIGHT ROCK SET 1-6" (code 40-RSLSET) chocks.
Reason for recall
Wild Country has recently learned that when single cable Superlight Rock chocks are exposed to maritime seaside conditions with high concentrations of salt and/or humid climate with salty atmosphere for an extended period, corrosion inside of the ferrule (the swage covered in plastic that is labelled with the name of the product) can occur. This can significantly reduce the breaking strength of the chocks and may therefore become dangerous for a climber in the event of a fall from height.
As this corrosion process is not visible to the user and cannot be identified, we strongly recommend stopping using the Superlight Rocks immediately and following the recall instructions.
Recalled Superlight Rocks can be easily identified by the label on the tubular heat shrink, where the name of the product "SUPERLIGHT ROCK" is specified.
However, the product can also be identified by the characteristic single cable wire.
All Superlight Rocks produced before December 31st, 2022, are subject to recall.
The new Superlight Rocks production will be fixed and identified with a new batch number starting with number 06 or higher, and the UKCA logo.
Any Superlight Rock with batch code starting with number 06…23 (or higher) will not be affected by the recall.
NO OTHER MODELS of chocks are involved in the recall.
Instructions for Return and Replacement
For the return of your recalled Superlight Rocks, there are two possible options:
- Personally deliver the chocks to the authorized Wild Country Dealer or Mountain Shop they were purchased from.
- Follow the Instruction Manual for online recall at https://www.wildcountry.com/product-recall.
For the replacement of your recalled Superlight Rocks, the following options are available:
- Immediate replacement with Wild Country ROCKS (40-RWA or 40-RWASET3);
- Replacement with the new, fixed Wild Country SUPERLIGHT ROCKS (40-RSL or 40-RSLSET), planned for September 2023.
The replacement will be exclusively carried out for each individual piece returned.
Wild Country ensures free replacement until December 31, 2026.
Please contact us at the following contact services (from 8.30 a.m. to 9.30 p.m. GTM+1 European time, from Monday through Friday):
firstname.lastname@example.org +44 1224 039170 Wild Country - United Kingdom
email@example.com +43 720 231331 Wild Country - Austria
firstname.lastname@example.org +49 89 412 07724 Wild Country - Germany
email@example.com +39 0471 1832441 Wild Country - Italy
firstname.lastname@example.org +44 1224 039170 Wild Country - International
email@example.com +1 (952) 800-9839 Wild Country - US
Otherwise, you can find more information about the recall, how to complete the return and obtain replacement online at www.wildcountry.com (at bottom of page, section "Product Recalls"). There you can also find complete information on how to recognize the products subject to the recall.
Find answers to the most common questions in the "FAQ" section.
If you decide to contact us via e-mail, please include the words "Recall SUPERLIGHT ROCK" in the subject line to help us respond immediately to your specific request.
Thank you in advance for your cooperation.
The Wild Country Team