Having proudly supported our current Centre Manager on her career destiny, we have a special opportunity to claim our Redpoint throne. We're looking for a highly organised, natural leader who is psyched for climbing and has experience managing a busy climbing wall. If this sounds like you then get in touch!

Introduction to the business
Our members and customers will tell you Redpoint is a home from home, their family, their community, support network or simply somewhere to have a decent climb and beer! It is an exciting time to join the company, having expanded in recent years we aim to be a fantastic place to work and play, where everyone feels welcome and part of the community.

Our vision is to create "Growth through Community and Challenge" – how we do this can be seen in our Vision and Mission.

Introduction to the role
We are looking for a highly organised, natural leader who is psyched for climbing!

The role of the Centre Manager (CM) is varied and exciting. Strategically they are responsible for the leadership of the staff team and implementing our vision and mission. Operationally they oversee health and safety and are positioned to drive projects to build on our climbing community!

We are proud to have supported the existing CM to transition into a specialist HR role elsewhere. So we are looking for a new leader to continue this amazing work in this very special climbing wall!

Key Terms

Starting salary: £30,000 per annum
Working hours: 40 per week on a flexi-time basis. Some evening and weekend work is required.
Holiday allowance: 30 days (including bank holidays)

Staff benefits

• Flexible holiday
• Opportunity to expand your job role and develop new skills
• Funding toward personal development through our Staff Development Fund
• Free climbing at all our centres (for you and a +1)
• Free trampoline and Ninja course(!) sessions at our sister companies, Freedog Bristol and Swindon
• Cafe discount in all our centres
• Discounts with our partners – including other walls, sports physiotherapy, gear shops and more

Job Description and Responsibilities

Full Job Description
Available to download as a PDF: Redpoint Centre Manager Job Description

Day to day operations
Being a calm, positive and approachable manager and leader, the CM will support staff with the day to day running of the centre. Responsible for the quality of all products, services and facilities ensuring all customers have a positive experience.

Legal & Safety
The CM ensures all staff understand and work to all Risk Assessments, Procedures and Policies. Recording and reporting incidents and accidents will help the team to spot patterns and implement improvements in our operations and documents.

Human Resources and Staff Welfare
The CM will oversee and undertake recruitment, workforce planning, payroll reporting, performance management, learning and development, improving staff retention and wellbeing. They will be responsible for implementing robust HR procedures across the centre, these should ensure staff are treated fairly, consistently and in line with employment legislation. The CM will be responsible for staff health and safety and wellbeing – overseeing the staff welfare system they will provide a system where staff can communicate welfare concerns confidentially.

Line Manager
The CM will work closely with the Head Coach, Reception and Operations Managers, meeting regularly to set and readjust targets. The CM will also be direct line manager to all centre staff but assisted by the above departmental managers in their respective areas.

Leadership
Displaying excellent leadership and professionalism, the CM creates a friendly and supportive place to work where everyone understands and works towards common goals. The CM has a hands-on understanding of instruction, operations and reception. They will provide support and coaching to the wider team to help them develop their own skills, management and leadership.

Diary Planning and Budgeting
Creating the rota and timetables for our instruction programs and operations will be an important part of this role. The CM predicts fluctuating capacity requirements to ensure productivity and healthy wage percentages.

Communication Systems
Creating communication pathways and scheduling regular meetings with the team the CM ensures staff are informed of changes and there is also ample time for their feedback. Encouraging collaboration between departments will help everyone to work together as a team effectively.

Project Management
As the link between departments the CM acts as a project manager and coordinator in various projects. We have a community focus and have created an Events Coordinator who organises community and staff events, the CM will support them and provide the resources needed to succeed.

Role Requirements

Desirable Qualities

• Full of ideas to enhance the community
• HR qualification (CIPD)
• Fluent in the use of RGP
• Experience with  scheduling software, ideally Planday

Essential Qualities

• Highly organised
• Natural leader
• Climber and/or active part of the climbing community
• Previous management experience working in a busy climbing wall environment
• HR experience
• Experienced with rota planning
• Previous line management responsibilities
• CWI / CWDI Qualification or similar

Applications

Start Date: 1st June 2022 or as soon as possible to allow for handover
Application deadline: 28th April 2022, but we encourage early applications
Interviews: To take place between 25th April – 6th May 2022
Have any questions or keen to apply: Please send a CV and cover letter outlining why you would be great for this role to rose.abbott@redpointbristol.co.uk