In reply to aw:
Just got this from Simon Berry of Beta Climbing Designs of Sheffield who import Climb On - the text in the product news was from the Climb On website in the USA.
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Anyway from Si:
Always good to know the issues - however could be an age thing as ClimbOn! Creme has a natural shelf life of about 12 months - why - because it contains only 100% natural products and no chemical preservatives, fillers or emulsifiers - as a result and in common will all natural cosmetic products it can seperate over time leaving it feeling a bit 'gritty' - even like this though it will still do the job well and I have a tube in my travel wash kit that is probably over 2 years old and still works fine.
However this is why Beta imports ClimbOn! in fairly small consignments and air freights it all from USA - so we turn our stock pretty quickly - and every 2 to 3 months there will be a fresh delivery. However it can also be dependent on how quickly shops turn their stock too
The Bars tend to have a longer shelf life as they use beeswax as a natural humectant ( ie binding agent)
Hope this info helps
We rarely ever have any returns on ClimbOn! Products
BUT as with pretty much all Beta products
Absolutely no problem with sorting a replacement - let me know the customers shipping address and will have one shipped to him tomorrow
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