Wild Country Rocks Recall – Update - 12 Nov 2013

It is one month since Wild Country took the decision to recall certain batches of Classic and Anodised Rocks due to a very small number of units not making their rated strength. Since then we have had an amazing response from our customers with returns registered on the recall database in over 20 countries.

We are pleased to say that despite the obvious inconvenience the overwhelming majority of feedback has been positive and we would like to thank everybody for their support and patience.  We are acutely aware it is extremely frustrating to be without the Rocks that you have returned to us and we are working as quickly as possible to send out replacements.

Managing Director, Martin Atkinson is personally co-ordinating the recall and has issued the following statement to summarise the current situation regarding replacement product:
“As described in the recall notice we have set up a completely new production line to deal with the manufacture of the replacements at our factory in the Peak District. Due to this change in production there has to be a re-issuing of the CE certificate for Rocks before we can release products in the EU. 

The type-examination (product testing) has been successfully conducted and the documentation concerning the assessment of conformity (production processes) is now being reviewed by the Notified Body responsible for this assessment process under the EU regulations concerning PPE (personal protective equipment).

This means the re-issuing of the certificate is imminent and at this point we will be able to start release of product into the UK.  In the meantime we have made some deliveries to the “far-flung corners of the world” and given the distances involved these customers should be receiving their replacement at about the same time as those in the UK.

As I said before we appreciate the frustration of being without your equipment and would like to thank you for your patience and understanding.”

As ever if you have any questions you can get in touch with us at: recall@wildcountry.com

If you were unaware of this recall and have any Rocks which you think may be involved in the recall you can go to our website to find out more: http://bit.ly/GCt0sr